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Cobra Spins - Deposits not made


Found for the Player - Despite our repeated efforts to contact Cobra Spins to discuss this issue we have received no response whatsoever from the operator.

Read our Cobra Spin Casino Review.

Player's Complaint

Hi, I tried to deposit a number of times on 7/2/21 it kept coming back saying that the transaction had been declined, however when I checked my bank account the money had been requested and moved into pending then today I checked again to see the money had been taken, I have tried to contact Cobra spins over the past couple of days to tell them about the error, no one has even responded to my emails not a word? I would like the money to be refunded not credited to my Cobra account as I was only hoping to make one deposit at the time not many,as I mentioned above I only realised later that the money had gone from my bank, I would really appreciate your help!

Read the casino review

3 Responses

User icon
February 10, 2021

Hi plucky - welcome to!

As a UK citizen you should only be playing with operators that hold a UKGC license. Cobra Spins do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
February 11, 2021

Thank u for a quick response, hopefully you wil get some good news for me!

User icon
March 14, 2021

Hi Plucky,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


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Plucky consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cobra Spins

February 10, 2021

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