Cobra Spins - Deposits not made
Found for the Player - Despite our repeated efforts to contact Cobra Spins to discuss this issue we have received no response whatsoever from the operator.
Read our Cobra Spin Casino Review.
Hi, I tried to deposit a number of times on 7/2/21 it kept coming back saying that the transaction had been declined, however when I checked my bank account the money had been requested and moved into pending then today I checked again to see the money had been taken, I have tried to contact Cobra spins over the past couple of days to tell them about the error, no one has even responded to my emails not a word? I would like the money to be refunded not credited to my Cobra account as I was only hoping to make one deposit at the time not many,as I mentioned above I only realised later that the money had gone from my bank, I would really appreciate your help!
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Hi plucky - welcome to ThePOGG.com!
As a UK citizen you should only be playing with operators that hold a UKGC license. Cobra Spins do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.