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Codeta Casino – not honouring cashback deal and not responding

Ruling

Resolved - An issue with unpaid cashback at the point of closure of an account has now been paid to the player.

Read our Codeta Casino Review.

Player's Complaint

Codeta casino made me an offer of 10% cashback on my weekly losses - paid in cash directly into my casino account. During November and December of 2018 I had several losing weeks but received no cashback. I continued playing in good faith until the end of the year. I have contacted them many times about the outstanding cashback but they have not responded to any recent e-mails. I would not have made these deposits had they not offered me cashback.

Read the casino review

3 Responses

ThePOGG
Jan 17, 2019

Hi favox - welcome back!

Unfortunately it's unlikely we will be able to assist with this issue. Codeta casino are currently owed us money in unpaid affiliate commission and we have a high volume of complaints about this operator that are taking a very long time to address. It would be my guess that this group are in financial difficulties. I will try to contact the operator on your behalf but you should be aware that there is a significantly decreased chance of a successful mediation with this particular operator.

Thanks,

ThePOGG

ThePOGG
Mar 01, 2019

Hi favox,

I've discussed this issue with the license holder and they agree you should have received your cashback. Codeta casino has now closed. As such your account has been transferred to Jetbull. If you log in there you should find £370 cashback. Please check and confirm.

Thanks,

ThePOGG

FAVOX
Mar 01, 2019

I have just checked and there is indeed £370 in my account at the new owners Jetbull.

Well done ThePogg and well done Jetbull.

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Agreement

favox consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Codeta
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • EveryMatrix Software Ltd

January 17, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.