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Codeta Casino - not honouring cashback deal and not responding

Ruling

Resolved - An issue with unpaid cashback at the point of closure of an account has now been paid to the player.

Read our Codeta Casino Review.

Player's Complaint

Codeta casino made me an offer of 10% cashback on my weekly losses - paid in cash directly into my casino account. During November and December of 2018 I had several losing weeks but received no cashback. I continued playing in good faith until the end of the year. I have contacted them many times about the outstanding cashback but they have not responded to any recent e-mails. I would not have made these deposits had they not offered me cashback.

Read the casino review

3 Responses

User icon
ThePOGG
January 17, 2019

Hi favox - welcome back!

Unfortunately it's unlikely we will be able to assist with this issue. Codeta casino are currently owed us money in unpaid affiliate commission and we have a high volume of complaints about this operator that are taking a very long time to address. It would be my guess that this group are in financial difficulties. I will try to contact the operator on your behalf but you should be aware that there is a significantly decreased chance of a successful mediation with this particular operator.

Thanks,

ThePOGG

User icon
ThePOGG
March 1, 2019

Hi favox,

I've discussed this issue with the license holder and they agree you should have received your cashback. Codeta casino has now closed. As such your account has been transferred to Jetbull. If you log in there you should find £370 cashback. Please check and confirm.

Thanks,

ThePOGG

User icon
FAVOX
March 1, 2019

I have just checked and there is indeed £370 in my account at the new owners Jetbull.

Well done ThePogg and well done Jetbull.

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Agreement

FAVOX consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Codeta
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • EveryMatrix Software Ltd

January 17, 2019

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