Codeta - EveryMatrix Responsible Gambling
Found for the Casino - EveryMatrix have demonstrated that their self-exclusion procedures have been reviewed by the UKGC.
Read our Codeta Casino Review.
I believe this to be a straight forward (if there is such a thing) case of a casino not honouring a self exclusion request.
I will post below my email to EveryMatrix detailing my issues.
My name is [EDIT], and I am a problem gambler. As such, I have requested self exclusion from several casino websites over the last 18 months.
Two of these casino's were:
As both of these casino's are operations the umbrella of the 'everymatrix' umbrella, I believe upon excluding from one, it is a legal requirement to exclude me from them all? I have not been.
As this was not the case, tonight I have registered with, and deposited around £250 pounds to, the online casino 'Codetta' (also operating under the everymatrix umbrella) and also deposited £20 to Boylesports, again an everymatrix associate.
I believe I am due a refund for any deposits made tonight, as I should have been barred in the first place. When in a recent, similar situation with another online casino chain this was the case.
Please refund me and block me from all Everymatrix sites.
In their response, Codetta (the casino in question here) told me that in order to self exclude for the whole EveryMatrix platform, I had to contact a special email address, as self exclusion requests made on individual sites did not automatically carry over.
I don’t believe this is correctly following their social responsibility rules?
the casino review
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