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Come on! - Refund Declined


Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.

Read our Come On! Casino Review.

Player's Complaint


2016-05-04 I permanently closed my account at Casinostugan (have proof of this). And a couple of months later I created an account att Comeon. I didnt know at the time, but since they shared the same license back then, I shouldnt have been allowed to do that. I used the same email and personal information so they should have noticed it. Therefore I want a refund of the money I deposited on Comeon, which is about 75000 SEK. I have been in contact with them but they refuse to refund any money at all.

Read the casino review

3 Responses

User icon
May 3, 2020

Hi bollee - welcome to!

When you self-excluded with Casinostugan did you request that your self-exclusion be carried over to other properties on the license?



User icon
May 3, 2020

I did not. But when I closed my account on Comeon I didnt say it either but I got money back from then.

User icon
May 5, 2020

Hi bollee,

Given the original date of your self-exclusion pre-dates the Swedish licensing system it would be managed under the MGA license. The MGA license only requires self-exclusions to carry over to other properties on the license where you explicitly request that this happen. You self-exclusion at Casinostugan would not automatically carry over to ComeOn!



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bollee consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Come On!
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Co-Gaming Limited

May 3, 2020

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