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Come on! - Refund Declined

Ruling

Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.

Read our Come On! Casino Review.

Player's Complaint

Hello!

2016-05-04 I permanently closed my account at Casinostugan (have proof of this). And a couple of months later I created an account att Comeon. I didnt know at the time, but since they shared the same license back then, I shouldnt have been allowed to do that. I used the same email and personal information so they should have noticed it. Therefore I want a refund of the money I deposited on Comeon, which is about 75000 SEK. I have been in contact with them but they refuse to refund any money at all.

Read the casino review

3 Responses

User icon
ThePOGG
May 3, 2020

Hi bollee - welcome to ThePOGG.com!

When you self-excluded with Casinostugan did you request that your self-exclusion be carried over to other properties on the license?

Thanks,

ThePOGG

User icon
bollee
May 3, 2020

I did not. But when I closed my account on Comeon I didnt say it either but I got money back from Snabbare.com then.

User icon
ThePOGG
May 5, 2020

Hi bollee,

Given the original date of your self-exclusion pre-dates the Swedish licensing system it would be managed under the MGA license. The MGA license only requires self-exclusions to carry over to other properties on the license where you explicitly request that this happen. You self-exclusion at Casinostugan would not automatically carry over to ComeOn!

Thanks,

ThePOGG

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Agreement

bollee consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Come On!
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Co-Gaming Limited

May 3, 2020

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