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Company Casino – Self-exclusion

Ruling

Found for the Casino - While we don't like it, Company casino do not hold a license that would require them to extend self-exclusions to other properties.

Read our Company Casino Review.

Player's Complaint

I'm self-excluded on the all casinos

My details are added to CND list

I'm blocked by the Game Tech Group N.V (they send me a email (02/10/17 with information about 5£ added to my account )

And I can't open any new account but they give me access to play on this casino (they do not close my account ) they accept my deposits. My Visit on this website - technical problems with games, I can't open any page with terms, change settings or my profile

I can play on only one game because I have error unfinished game and I lost all money from my bank account . I want be sure that they can be also a responsible casino operator and they do not allowed play people who made self-exclusion.

They must close my accounts (if required )block my details and feature deposits and refund all my deposits made after self exclusion. Do not send me any promotional information about gambling.

Read the casino review

3 Responses

ThePOGG
Oct 04, 2017

Hi mmama31 - welcome to ThePOGG.com!

Unfortunately it's highly unlikely we can do anything to help you in this case.

Firstly I need to make you aware that as a UK citizen you should not be playing with any operator that does not hold a UKGC license. Company Casino do not have a UKGC license and are breaking UK law by accepting your play.

This leads me on to my next point - Company are part of the Game Tech Group N.V. This is one of the most widely Blacklisted groups in operation today and are Blacklisted here. Due to this they are routinely non-responsive to complaints posted at this site.

I'd strongly encourage you to disengage from any future play with this operator!

Also, Company Casino are licensed by Curacao eGaming. This regulator does not have the same Responsible Gambling requirements that the UKGC implements. An exclusion at one operator on a license does NOT have to be enforced at other operators on the license. Even where an exclusion is put in place for you the details of what an exclusion means are undefined and individual operators will hold entirely different standards.

We will attempt to contact the operator to discuss this issue, but you need to understand from the outset that the chances of us being able to help you are very low.

Finally, if you are experiencing significant issues controlling your gambling I would strongly encourage you to consider one of the subscription services available that will prevent your computer/phone from accessing the websites of gambling operators. You can find more information about these in our Responsible Gambling page.

Thanks,

ThePOGG

mmama31
Oct 09, 2017

Hi
They accept my registrations and my deposits but they do not accept UK players and ( I can make deposits but I can't make withdrawal )
"We are under no
obligation to refund any funds you may have wagered or won through such
account."
Now I don't have any active account, I informed many of casino operators about my illness and they do not accept my registration or they block my account after registration.
Regards

ThePOGG
Oct 13, 2017

Hi mmama31,

Company casino DO accept players from the UK whether they're licensed to do so or not.

As stated above, this group are not subject to the same regulatory requirements regarding problem gambling that UKGC licensed operators have to abide by. The rules for them are very different and they are not required to stop you signing up at other properties on their license.

Thanks,

ThePOGG

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