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Company Casino - Withdraw

Ruling

Found for the Casino - Not being able to prove that you are in possession of the payment methods you use to deposit is highly suspicious.

Read our Company Casino Review.

Player's Complaint

I'm trying to make a withdraw. They have ask for proof of documents. They ask for all three of the cards I used to deposit with. I only have one, the other two I lost. I sent them proof of payments I made with the cards I lost. It had my name, email and last four digits. That should be proof. They keep sending the same email, we need the other 2 cards. I sent back the same thing. I don't have them and proof I did use them. Still nothing. Hope u can help.

Read the casino review

1 Responses

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ThePOGG
May 19, 2017

Hi carpinmad - welcome to ThePOGG.com!

The first point I have to make would be that Company Casino do not hold a UKGC license. As a UK citizen you should only be playing with casinos that hold a UKGC license. Any other operator is breaking UK law accepting your play.

With regard to the specifics of your complaint, you have a significant problem. Unfortunately not being able to provide evidence of possession of the cards that you deposited with fits into a pattern that is commonly associated with parties engaged in card fraud/identity theft. My suggestion to you at this point would be to contact your card issuers and ask them to provide proof of ownership of the card. This would have to be a physical letter/statement not an email.

Thanks,

ThePOGG

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carpingmad consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 19, 2017

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