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Conquestador - Breach of gamstop
Ruling
Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.
Read our Conquestador Casino Review.
Player's Complaint
This casino claimed to have signed up to gamstop. However they failed to exclude me contrary to being signed up myself for over a year. They have not shown any explanation of this this and they have managed to accept log in deposits and send marketing promotions. They can not use in accurate details as an exuse. The details and documentation are in exactly the same name post code and adress as what is registered on gamstop. They have yet to explain themselves.
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Agreement
Jones100 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Conquestador
- United Kingdom Gambling Commission
- Mobile Incorporated Limited
March 5, 2020
Hi jones100 - welcome to ThePOGG.com!
Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.
Sorry we could not be of more help!
ThePOGG