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Conquestador - GDPR and Cashback

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Conquestador Casino Review.

Player's Complaint

1. When I signed up they kept losing my documents I had to provide them few times through website and emails. Not very safe and professional i would say.

2. I have cancelled my account with them and they refuse to pay out my earned cashback.

Read the casino review

3 Responses

ThePOGG
June 14, 2020

Hi ievulis - welcome to ThePOGG.com!

If you have closed your account with Conquestador you would not be entitled to any cashback. Please review the cashback terms available on site.

Thanks,

ThePOGG

ievulis
June 14, 2020

They have not carried out responsible gambling properly. I have provided them with bank statements on 22nd may. If they would reviewed provided documents my account should of been suspended. According to law they haven't do what's right. I did self exclusion on December 2019 and they still allowed me to register ar play.

Something in not right

ThePOGG
June 16, 2020

Hi ievulis,

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

ievulis consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Conquestador
  • United Kingdom Gambling Commission
  • Mobile Incorporated Limited

June 14, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.