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Conquestador - lost card

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Conquestador Casino Review.

Player's Complaint

To whom it may concern,

I deposited £250 and won £450,but what I was supposed to withdraw it they ask me of loads of documents.

I sent all of them but they ask me to send photo card that I was signed up with (I paid £250 from PayPal).

I explained that card is lost and I paid from PayPal that uses new and repayment card. But they insist that they don't gonna pay unless I send them ownership of lost card!

Thank you and look forward to hear from you soon.

Read the casino review

4 Responses

ThePOGG
September 2, 2020

Hi senzigh - welcome to ThePOGG.com"

Contact your bank, they will be able to provide you proof of ownership of the card in question which you can then submit to the operator.

Thanks,

ThePOGG

ThePOGG
October 2, 2020

Hi senzigh,

Have you managed to provide ownership of your card?

Thanks,

ThePOGG

ThePOGG
October 8, 2020

Hi senzigh,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
October 15, 2020

Hi senzigh,

If we haven't heard from you by Friday the 23rd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Senzigh consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Conquestador
  • United Kingdom Gambling Commission
  • Mobile Incorporated Limited

September 2, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.