Conquestador - Withholding Money

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Conquestador Casino Review.

Player's Complaint

Hello,

Conquestador casino are withholding £400 of my money. This is despite being verified by them (Proof attached). They then went into my account and reversed the verification. They then asked for an additional ID doc, they claimed there was a shadow on the one i submitted. This is completely untrue (see picture 1). I then submitted two selfies holding the ID plus another ID and they said they now wanted ANOTHER bank statement. I supplied the bank statement and a screengrab of my online banking showing transactions.

They again said my pictures weren't acceptable and they needed another bank statement.

At this point they are bullying me and discriminating against me, [EDIT]. They also labelled me SADISTIC and have repeatedly lied on email, (PROVABLE).

I need your help.

I can provide everything on email, it must be seen to be believed.

Read the casino review

5 Responses

ThePOGG

November 19, 2019

Hi dansterh - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG

December 17, 2019

Hi dansterh,

Just to make you aware - there is an ongoing dialogue with Conquestador though we are not at the point of having any information that we can pass to you.

I will update you as/when we reach that stage.

Thanks,

ThePOGG

ThePOGG

March 10, 2020

Hi dansterh,

Conquestador inform us that you have already been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG

March 17, 2020

Hi dansterh,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG

March 24, 2020

Hi dansterh,

If we haven't heard from you by Friday the 3rd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG