Cookie - Autoplay malfunction
Found for the Casino - The Autoplay function on All Ways Joker will continue after the free spins if not deactivated.
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At or around 1:15 Am, while i was playing the game "All Ways Joker", i was awarded the 10 free spins, for having three matching "bonus" symbols. The game will continue to play through these free spins, then show you at the end how much you have won during the bonus feature round. I had won approx. 350, to 400 dollars i believe, (the site does not allow me to see that far into the history to get the exact amounts), excited, i got up to go tell my partner that i had won a larger amount. After a few minutes, we returned to find that the game had continued, without my consent to pay for spins until i stopped it with 300 dollars remaining. Most games will have a loss limit, or spin limit, so that this cannot happen, this game apperentely does not have that, or even need to ask for permission before an autoplay feature is turned on. Im very upset, and would like to continue to play on this site if this can be rectified, if not, i can take my time and money elsewhere Thank you.
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Hi mna2020 - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Were you using Autoplay before you triggered the bonus feature?