Cookie - Autoplay malfunction

Hi mna2020 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Were you using Autoplay before you triggered the bonus feature?

Thanks,

ThePOGG

Hi mna2020,

Thank you for your email. We can check the system logs if that what you wish, but I'm afraid to say that the auto play system is highly unlikely to have engaged itself. It does need a click from the user to trigger this.

Having tested this game, the auto play does not automatically trigger after playing free spins unless you had the auto play on when you won the free spins. For the auto play to commence after the free spins have been played you either need to have been using the auto play when the free spins were won or click the auto play button.

Thanks,

ThePOGG

Hi mna2020,

We've received the free spin round screenshot and I can confirm that you were using Auto Play when you triggered the free spins. All that's happened here is that your Auto Play selection has continued after your free spins.

Thanks,

ThePOGG