Cookie – Blocking account and voiding 14k balance due to joint account
Resolved - The submitting complainant has informed us that this issue has been resolved.
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I have deposited 900 euro via a joint bank account that is co-registerd on my name.
However they have removed my 14k winnings and blocked my account.
They are accusing me of using 3rd party payments, however I have provided multiple bank statements that proof me being owner of the bank account used for the deposit.
(I am fully aware of the fact that 3rd party payments are not allowed)
When providing them with proof of bank statements. I get emails returned that say:
''Thank you for the provided the information.
However, your request for the account to be reopened has been denied by the security department. This decision was made by the management of our casino and is not subject to further consideration.''
I have proof of the original deposit and another random statement aswell showing my name.
Thank you for your time.
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