Cookie - Casino does not want to give me my money

Hi lisanne - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi lisanne,

Our understanding is that the operator will be reinstating your winnings. We would appreciate it if you could let us know when you receive your funds.

Thanks,

ThePOGG

Hi lisanne,

Have you received your funds?

Thanks,

ThePOGG

Hi lisanne,

If we haven't heard from you by Friday the 3rd of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG