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Cookie Casino - It is not possible to deposit the deposit and withdraw the winnings

Ruling

Resolved - Cookie Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Cookie Casino Review.

Player's Complaint

I use an online translator.

I haven't been able to make a deposit for several weeks, they are rejected. I cannot withdraw the winnings 1030 PLN either. The methods of depositing and withdrawing winnings listed on the Cooke Casino website are inactive. I wrote (e-mail) many times to support Cooke Casino. This remains unanswered. They registered my problem. They write that they will take care of my case and do nothing. I chatted three times with the Suports Agent Cooke Casino. They helped me nothing, they dismiss me. I am a minor player, not a gambler. I think that's the reason they treat me like that. I am asking for help so that I can withdraw the winnings PLN 1030. After that, I will give up my cooperation with Cooke Casino. I am unsubscribing from Cooke Casino.

Read the casino review

4 Responses

User icon
thepogg
July 2, 2021

Hi Krzys - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
August 22, 2021

Hi Krzys,

The operator informs us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
thepogg
August 28, 2021

Hi Krzys,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
September 4, 2021

Hi Krzys,

If we haven't heard from you by Friday the 17th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

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Agreement

Krzys consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cookie Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

June 30, 2021

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