Cookie Casino - max bet issue

Hi titoes - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Were you betting more than $6.50/spin while playing with a bonus?

Thanks,

ThePOGG

No I was betting $5.00 up until the wager requirements were met

Hi titoes,

What games were you playing?

Thanks,

ThePOGG

Burning wins ibelieve

Hi titoes,

Our understanding is that your balance has been restored. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

Hi titoes,

Have you received your funds?

Thanks,

ThePOGG

Hi titoes,

I'm following-up on the above?

Thanks,

ThePOGG

Hi titoes,

If we haven't heard from you by Friday the 17th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG