Cookie Casino - missing record of deposit and gameplay
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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I recently made a successful deposit at 9:39pm, |Monday January 25, 2021 and there is no record of this on the casinos site. I was able to proceed with playing the funds on the game boomshakalaka where i managed to increase my funds to over 140 dollars, in which there is also no record of this happening. As i was playing this game the site froze and i repeatedly tried to reload and was unsuccessful and was directed to a page called Cloudflare which said there was a problem with the host, cookie casino and instructed me to try again in a few minutes. I managed to resign into cookie casino and my balance showed zero. I checked my history of deposits and my most recent deposit is not there, the same is for the gameplay history, with no record of me playing the game Boomshakalaka. All i have as proof that this deposit was made are screenshots of the confirmation emails i received from cookie casino and gigadat. I hope that the situation can be clarified by the casino so that this issue can be resolved.
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