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Cookie Casino - No Payout

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Cookie Casino Review.

Player's Complaint

Dear Sir or Madam,

I've already written a lot of complaints to the support of cookie casino and no one answer respectively help me. I wanted to get a payout of my prize ammount of 2.000 EURO, but they didn't transfer it to my bank account altough I've already sent them all of my ID's.

So I would be glad if you could help me to get a payout of my prize ammount.

Thank you in advance.

Read the casino review

3 Responses

User icon
thepogg
July 25, 2021

Hi Marvicren24 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Why has the operator refused to pay you?

Thanks,

ThePOGG

User icon
thepogg
August 1, 2021

Hi Marvicren24,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
August 8, 2021

Hi Marvicren24,

If we haven't heard from you by Friday the 21st of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Marvicren24 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cookie Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

July 20, 2021

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