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Cookie Casino - No withdraw
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Cookie Casino Review.
Player's Complaint
I wanted to withdraw 500 Euro at the Casino and they didnt do anything since over 96 hours.
I am totaly verifyed and if i contact the support they only say i need to wait. In there rules they say a withdraw is max 12 hours later
4 Responses
Hi MikeLowrey83,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi MikeLowrey83,
I'm following-up on the above?
Thanks,
ThePOGG
Hi MikeLowrey83,
If we haven't heard from you by Friday the 28th of January I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
MikeLowrey83 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Cookie Casino
- Malta Gaming Authority
- N1 Interactive Ltd
December 13, 2021
Hi MikeLowrey83 - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 31st of December let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG