Cookie Casino - Partners account
Found for the Casino - This player has claimed a welcome bonus from an IP address that has already received a welcome bonus, in breach of promotional terms.
Read our Cookie Casino Review.
My partner has an account for Cookie casino and I made an account a bit later.
I wanted to withdrawel money but this wasn't excepted because my partner needed to upload his documents first. I have several emails with proove this was asked for. He uploaded his documents and I whitdrawel again.
This time I got an email with this information:
We would like to inform you that we have performed the security check, during which we found out that your account has a duplicate. Please note that it is only allowed to have one account per player/IP/device with or without bonuses. You have breached this rule. Therefore, the decision was made to close your account and subtract your winnings. You are left with your deposit. Please withdraw it as soon as possible. After that, your account will be closed.
The Casino has zero tolerance to advantage play, such as but not limited to creating more than one account in order to get an advantage from the Сasino.
You can get acquainted with the full version of our Terms & Conditions on our website.
Keep in mind that you have agreed with our Terms & Conditions during the registration process.
The decision was made by the casino's management and it is final.
There is nothing in the terms about this. I asked the customer service and they first send something, what is not in the terms and then send something else, what is neither in the term.
So they closed my account but in mine oppinion I did not did anything wrong. We both send all the documents that was required and prooved that we are 2 different players. I send proove that we live together but also that the we both have 1 personal account.
We used a different browser, both on a different device, IP address is NOT in the terms.
So they removed my money that I won, closed my account for no reason..
Can you please check?
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