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Cookie Casino - verification issue

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Cookie Casino Review.

Player's Complaint

So the thing is Cookie casino [EDIT]. Sounds crazy but its true. Let me begin with the problems when i wanted to withdraw my winning, they started to ask for countless documentations and proofs, but when i provided all of them they told me that im playing from prohibited country and they substracted my account with all my winning, also they deactivated my account but i managed to make all the screenshots of my account and that they disabled the fuction of editing my profile info(they claim that my address is the reason why they took away all my money, but despite that im Lithuanian but i did play in the country which was legal to play from). if you email me i will send you all the proofs about this scam casino.

Read the casino review

1 Responses

thepogg
May 9, 2021

Hi eemiliuxx - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Where are you currently resident?

Thanks,

ThePOGG

thepogg
May 16, 2021

Hi eemiliuxx,

I'm following-up on the above?

Thanks,

ThePOGG

thepogg
May 23, 2021

Hi eemiliuxx,

If we haven't heard from you by Friday the 4th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

eemiliuxx consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cookie Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 8, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.