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Cookie Casino - Whitdrawl


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Cookie Casino Review.

Player's Complaint

on April 2, I requested my withdrawal and it was rejected because I had to prove my payment method while my account was already verified. I did this immediately and it was approved almost immediately, my payout of €900 was not.

this was rejected on Monday 4 April because I had filled in my name with [EDIT] and it had to be [EDIT]. [EDIT] is also on my bank account and card.

adjusted again and applied for again, this was also approved on April 4th.

the casino had told me that I would receive a proof in the mail if the payment was accepted but I have not received this until now and they do not want to give this either!

today April 8 I still have not received the payment.

I often play online but this has never happened to me.

I find cookie casino very customer unfriendly and the support team too.

Greets [EDIT]

Read the casino review

4 Responses

User icon
April 9, 2022

Hi tiffany1990 - welcome to!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 22nd of April let us know and I'll contact the operator on your behalf.



User icon
April 23, 2022

Hi tiffany1990,

Are you still experiencing issues?



User icon
April 30, 2022

Hi tiffany1990,

I'm following-up on the above?



User icon
May 7, 2022

Hi tiffany1990,

If we haven't heard from you by Friday the 20th of May I'll assume you no longer need our assistance and close this complaint.



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tiffany1990 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cookie Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 8, 2022

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