Cookie Casino - Whitdrawl

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

on April 2, I requested my withdrawal and it was rejected because I had to prove my payment method while my account was already verified. I did this immediately and it was approved almost immediately, my payout of €900 was not.

this was rejected on Monday 4 April because I had filled in my name with [EDIT] and it had to be [EDIT]. [EDIT] is also on my bank account and card.

adjusted again and applied for again, this was also approved on April 4th.

the casino had told me that I would receive a proof in the mail if the payment was accepted but I have not received this until now and they do not want to give this either!

today April 8 I still have not received the payment.

I often play online but this has never happened to me.

I find cookie casino very customer unfriendly and the support team too.

Greets [EDIT]

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