Cookie Casino - Withdrawel

Hi helloyou - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 3rd of June let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

So when i still can not make a withdrawel i have to contact again on friday the 3rd of June? Why so long if I may ask?

Hi helloyou,

We are not the operator's customer service department nor should we be treated as an alternative to trying to resolve the issue on your own behalf.

As an ADR we serve to resolve disputes between yourself and the operator as a more easily accessed alternative to the court system. A good rule of thumb is that if your issue is not yet at the point where you would consider legal action - and to be clear, a delay in payment of this length does not fall into that category - it is not yet time for you to look for 3rd party assistance.

Thanks,

ThePOGG

Ok, i will wait till friday the 3rd of june

Hi helloyou,

Are you still experiencing issues?

Thanks,

ThePOGG

Hi helloyou,

I'm following-up on the above?

Thanks,

ThePOGG

Hi helloyou,

If we haven't heard from you by Friday the 25th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG