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Cookie Casino - Withdrawls
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Cookie Casino Review.
Player's Complaint
They keep keep doing difficult about my withdrawls asking different questions over and over again alle my documents are approved. I followed al the rules off the terms and policy. In the past already made few withdrawls but now IT a jogger withdrawl. 3700€ and doing difficult for almost a week
4 Responses
Hi eros88,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi eros88,
I'm following-up on the above?
Thanks,
ThePOGG
Hi eros88,
If we haven't heard from you by Friday the 17th of December I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
eros88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Cookie Casino
- Malta Gaming Authority
- N1 Interactive Ltd
November 3, 2021
Hi eros88- welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 19th of November let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG