Cookie - Confiscating money

Hi kesiem - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically which games did you play with the bonus? What was your largest bet size?

Thanks,

ThePOGG

I found the reason they took my money from me.

I have played the slot Megamoney, that is a kind of bingo with 4 cards i played 4 times 0,05 eur the card that makes 0,20 euro the game. during the game you can buy extra balls up to 10 pieces of varying amounts. I did not see this as maximum playing with bonus money it was not one gamble amount above 5 euros because every ball I played was no higher than 5 euros. You should not add all the amounts together but see it per guess per ball. Failure to do so should warn players about this slot and rule out the possibility of playing with bonus money.

I never intended to play max bet with bonus money.

Hi KesieM,

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hello

I have get a email on 21 januari 2020:

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Dear Player,

The decision for the subtraction of funds due to violation of the maximum allowed bet with an active bonus was reconsidered by the casino administration. Fund was credited back to your balance. We are sorry for the inconvenience.

Thank you for your understanding and patience.

Best regards,

Casino Support Team

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In the meantime I have played all the money on there slotmachines.

And I stop playing there because I don t get any bonus The say i played to offen with bonus.

21 januari 2021

Hi KesieM,

Thanks for letting us know - it is appreciated!

ThePOGG