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Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

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Player's Complaint

Please help me that the casino will pay me out, I have emailed various assistants several times and sent several documents as the regulations stipulate, but the ladies and gentlemen from the finance department always find an excuse to avoid a payout, everything is saved, all of them Conversations and my personal documents, please, you have the authority on my part to control and you will notice that it is almost like a fraud, please answer me in German if possible, thank you.

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3 Responses

User icon
September 15, 2020

Hi enzo - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what are the operator waiting on you providing and when was this request made?

This is an English language service, you need to engage your own translation.



User icon
September 22, 2020

Hi enzo,

I'm following-up on the above?



User icon
September 29, 2020

Hi enzo,

If we haven't heard from you by Friday the 9th of October I'll assume you no longer need our assistance and close this complaint.



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enzo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cookie Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 15, 2020

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