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Cookie - not recieving money from (slot)bonuses

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

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Player's Complaint

hello

here i have a video that explains it all with visuals.

[EDIT]

i found the situation odd and unfair id love help since i found it a hard situation and dont really know what to do.

Read the casino review

3 Responses

ThePOGG
October 14, 2020

Hi adutchguy1234567 - welcome to ThePOGG.com!

We cannot faciliate complaint submissions via video. If you wish use to review your issue please provide a written description of what has happened.

Thanks,

ThePOGG

ThePOGG
October 22, 2020

Hi adutchguy1234567,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
October 29, 2020

Hi adutchguy1234567,

If we haven't heard from you by Friday the 6th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

adutchguy1234567 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cookie Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 14, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.