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Cool Cat – account closed

Ruling

Found for the Player - The operator has stalled and stalled in offering a response to this issue. Even by this group's very low standards their failure to act is shocking.

Read our Cool Cat Casino Review.

Player's Complaint

On December 4 I made my first deposit of 30 dollars...i won three mini jackpots totaling 1700 i went to make a withdraw and everything was ok untill i tryed logging back in to my account and i was denied access...my account had been revoked ...no reason no explanation....im angry

Read the casino review

2 Responses

ThePOGG
Dec 06, 2018

Hi pinkkiss78 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are both Blacklisted with this service and who take months to resolve even basic complaints. We will contact the operator on your behalf, but you should expect this to take several months.

Thanks,

ThePOGG

ThePOGG
Feb 22, 2019

Hi pinkkiss78,

Sadly after a very extended time period trying to chase this operator to address this, amongst many other, issues our lines of communication have broken down effectively entirely.

At this juncture I have no reasonable expectation of being able to help you further.

Sorry!

ThePOGG

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Agreement

pinkkiss78 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cool Cat

December 6, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.