Cool Cat - Failure to Fulfil Withdraw Request
Resolved - After a significant payment delay the player has played their balance away before we could get this issue resolved for them. While we understand the player's frustration, had they won when playing they would have expected to be paid their win. As such there's no grounds to view the losses as invalid.
Read our Cool Cat Casino Review.
On October 20, 2016 I initiated withdraw request in amount of $750.00 (at time I just won more than $1,000.00 which I kept some in account and proceeded to lose it quickly). One month later November 20, 2016 said request received approval. After this point till now I have sent their verification documents many times, sent emails and faxes many times, conducted online chats with their reps many times. Emails receive auto response with them assigning escalated ticket numbers. Other than that I receive no replies and my money has not been given to me. Chat reps attempt to tell me reasons they believe allows for further delays but I have shown them to be incorrect by presenting facts or their own evidence. Just recently after noticing that money was in my account I spoke with rep on chat and he assured me that said money was not part of withdraw request which he stated was processing and would be out to me within a weeks time. That was approx 3 weeks ago. However, I then went into account history and data and saw that they just inserted an event whereby they allege that on June 5, 2017 a request was made for re-depositing of my money and that said request was then immediately approved. This did not take place on June 5, 2017 as I go online and check account and there was no money and I also take screen shots of everything when I go online for this very reason and those similar. After June 5 2017 there was no money and regardless I never made request for re-deposit in fact I send them demands for my money constantly. I now have sent several demands for my money and asked that it be wired or deposited into bank account and provided bank account info. It states that this is something they can do in certain situations so this would be appropriate.
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Hi cvoong209 - welcome to ThePOGG.com!
Unfortunately you've chosen to play with a group of casinos that are entirely unregulated, well known for take huge amounts of time to pay players and who are currently unresponsive to player complaints submitted to this service.
We have had some success getting complaints resolved in the past, but for several months now their rep has been entirely unresponsive to our efforts to discuss a large number of complaints.
Nevertheless I will make efforts to contact the operator and see what we can find out for you.