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Cool Cat - Waiting for payment


Found for the Casino - While we sympathise with the player's frustration where you charge back we cannot help you recover winnings.

Read our Cool Cat Casino Review.

Player's Complaint

I've been waiting on my withdraw they keep giving me the run around to deposit it my bitcoin. I sent in all my documents twice and it's still the same run around its Christmas time and my daughter will lose part of her happiness because of this casino.

Read the casino review

3 Responses

December 18, 2017

Hi Shawn1229 - welcome to!

Unfortunately you've chosen to play with a group that are well known for taking very long periods of time to pay withdrawals. I'll contact the operator and see what we can find out for you, but I would make clear at this point that it's highly unlikely that this issue will be solved quickly.



December 19, 2017

Alright ?

January 31, 2018

Hi Shawn1229,

I've finally managed to get hold of the operator regarding your issue. They inform me that you've charged back your deposit?



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Shawn1229 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 18, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.