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Cool Cat - Withdrawal Issues

Ruling

Resolved - After a significant delay in payment, Cool Cat Casino have confirmed that all outstanding withdrawals have now been completed and this player has been paid in full. The player has confirmed.

Read our Cool Cat Casino Review.

Player's Complaint

I have made 2-3 withdrawal requests within the past 4 months. A month ago I requested a withdrawal and contacted their live chat. I was told that I should expect verification process to take 2-3 weeks and another 2-3 weeks for the check. However, I recently contacted them and nothing was sent. I am moving soon and I am still waiting for this "check"

Read the casino review

6 Responses

User icon
ThePOGG
March 26, 2018

Hi seeyoulater - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are well known for taking very long periods of time to pay withdrawals. I'll contact the operator and see what we can find out for you, but I would make clear at this point that it's highly unlikely that this issue will be solved quickly.

Thanks,

ThePOGG

User icon
ThePOGG
May 21, 2018

Hi seeyoulater,

I've finally managed to get hold of the operator. They inform me that you were paid in early April. Can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
May 30, 2018

Hi seeyoulater,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 6, 2018

Hi seeyoulater, If we haven't heard from you by Friday the 15th of June I'll assume you've received your funds and close this complaint. Thanks, ThePOGG

User icon
seeyoulater
June 7, 2018

Hey ThePOGG,

They finally paid me during the second week of April after all these months. Thank you for your attempt to help me.

User icon
ThePOGG
June 8, 2018

Hi seeyoulater,

Thanks for letting us know - it is appreciated!!

ThePOGG

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seeyoulater consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 26, 2018

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