unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Cool Cat – Withdrawal Issues

Ruling

Resolved - After a significant delay in payment, Cool Cat Casino have confirmed that all outstanding withdrawals have now been completed and this player has been paid in full. The player has confirmed.

Read our Cool Cat Casino Review.

Player's Complaint

I have made 2-3 withdrawal requests within the past 4 months. A month ago I requested a withdrawal and contacted their live chat. I was told that I should expect verification process to take 2-3 weeks and another 2-3 weeks for the check. However, I recently contacted them and nothing was sent. I am moving soon and I am still waiting for this "check"

Read the casino review

6 Responses

ThePOGG
Mar 26, 2018

Hi seeyoulater - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are well known for taking very long periods of time to pay withdrawals. I'll contact the operator and see what we can find out for you, but I would make clear at this point that it's highly unlikely that this issue will be solved quickly.

Thanks,

ThePOGG

ThePOGG
May 21, 2018

Hi seeyoulater,

I've finally managed to get hold of the operator. They inform me that you were paid in early April. Can you confirm this?

Thanks,

ThePOGG

ThePOGG
May 30, 2018

Hi seeyoulater,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Jun 06, 2018

Hi seeyoulater,

If we haven't heard from you by Friday the 15th of June I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

seeyoulater
Jun 07, 2018

Hey ThePOGG,

They finally paid me during the second week of April after all these months. Thank you for your attempt to help me.

ThePOGG
Jun 08, 2018

Hi seeyoulater,

Thanks for letting us know - it is appreciated!!

ThePOGG

Leave a Reply

You must be logged in to post a comment.

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.