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CoolCat - owes $2300 and obviously won't pay winnings to a depositing player

Ruling

Found for the Casino - While we entirely sympathise with the player's frustration if you play and lose the funds before we can resolve the issue we can't help!

Read our Cool Cat Casino Review.

Player's Complaint

I've been playing at coolcat for around 2 months, depositing funds via bitcoin and debit card twice. When I finally won I requested for a withdrawal of $2300.00 "which is less than I've deposited" besides the point. On Dec 8th I requested the withdrawal and feel like they are giving me the runaround. I've submitted all the documents they requested, twice, to 2 different emails and its just crazy! They take the money instantly but when it comes to getting it there arises all kinds of questions.

Read the casino review

3 Responses

User icon
ThePOGG
December 20, 2017

Hi flossy007 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are well known for taking very long periods of time to pay withdrawals. I'll contact the operator and see what we can find out for you, but I would make clear at this point that it's highly unlikely that this issue will be solved quickly. Chances are you will eventually get your money, but it's likely to be a bit of a wait.

Thanks,

ThePOGG

User icon
ThePOGG
March 23, 2018

Hi flossy007,

I've finally managed to get an answer to your complaint from CoolCat casino. They've informed me that you've played the balance away. I entirely understand why you'd be frustrated enough to do that, but we can't get money back for you that you've lost. Can you confirm that this is accurate?

Thanks,

ThePOGG

User icon
ThePOGG
March 30, 2018

Hi flossy007,

If we've not heard from you by Friday the 6th of April I'll assume the above is accurate and close this complaint.

Thanks,

ThePOGG

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flossy007 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 20, 2017

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