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Coral – closed my account without paying my winnings and gave no clear reasons

Ruling

Found for the Player - To all intents and purposes, Coral casino failed to engage with this complaint what-so-ever leaving us no option but to base the final report on the information provided by the player.

Read our Coral Casino Review.

Player's Complaint

My username: [EDIT]

My email: [EDIT]

I won on slots game with Coral and sent my documents as they requested. They replied that they could not verify my details and that my account has been closed.

Here is their email to me:

Dear Customer,

Unfortunately, we have been unable to verify your details and therefore have failed our security checks.

We wish to confirm that your account has now been closed.

Kind regards,

The Team @Coral

They gave no clear explanations and are not willing to cooperate. I need them to reopen my account and pay my winnings.

Thank you

Read the casino review

3 Responses

ThePOGG
Sep 16, 2015

Hi wasgrod19 - welcome to ThePOGG.com!

I'll contact Coral and see what I can find out for you.

It would be a help to me if you could forward the email you sent to Coral with your documents attached to [email protected]

Thanks,

ThePOGG

ThePOGG
Sep 30, 2015

Hi wasgrod19,

Just to let you know that I'm still trying to contact an appropriate member of staff at Coral to address this issue.

I'll let you know when I make any progress.

ThePOGG

ThePOGG
Nov 02, 2015

Hi wasgrod19,

While I have had some basic feedback from Coral, say as much as 'there were issues with verification of this account' or something to that effect, they've basically shut the door on further communication regarding this issue.

All I can really suggest to you is that you contact either Coral's regulator in Gibraltar or, if you're a UK resident, their designated Alternative Dispute Resolution service IBAS.

I'm sorry we couldn't be of further assistance.

ThePOGG

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