ThePogg logo unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Coral – Froze big win and didnt pay

Ruling

Found for the Player - As has become standard for this group of operators, Coral have offered no response what-so-ever to this complaint.

Read our Coral Casino Review.

Player's Complaint

Hi i was playing a game of sky queen on coral when i played a round and it stopped on the queen on all 5 reels win should have been 75x the bet but the game froze and wouldn't reload so i came out and then went back to the game to see if it would start again as it has done before but it never never credited my account so i spoke to a agent who said i was not playing the game at that time 11:11 was the last game i played so j have took a screen shot of the times and date also sent them this spoke to 5 different agents intotal 1 of them said he credited my funds to my account and he never i sent them all my evidence of win and to show i was playing it but they are arguing and saying i was not

Read the casino review

2 Responses

ThePOGG
Sep 26, 2019

Hi chazzz - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator that is both negatively listed with the service and who has historically been non-cooperative when complaints have been submitted to us.

While we will make efforts to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Oct 25, 2019

Hi chazzz,

Unfortunately after repeated efforts to contact Coral to discuss this issue we have received no response what-so-ever from the operator. At this juncture I have no reasonable expectation of this changing.

All we can suggest you do at this stage is contact the operator's approved ADR IBAS.

Sorry we could not be of more help.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

chazzz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Coral
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Coral Interactive (Gibraltar) Limited

September 26, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.