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Coral - Froze big win and didnt pay


Found for the Player - As has become standard for this group of operators, Coral have offered no response what-so-ever to this complaint.

Read our Coral Casino Review.

Player's Complaint

Hi i was playing a game of sky queen on coral when i played a round and it stopped on the queen on all 5 reels win should have been 75x the bet but the game froze and wouldn't reload so i came out and then went back to the game to see if it would start again as it has done before but it never never credited my account so i spoke to a agent who said i was not playing the game at that time 11:11 was the last game i played so j have took a screen shot of the times and date also sent them this spoke to 5 different agents intotal 1 of them said he credited my funds to my account and he never i sent them all my evidence of win and to show i was playing it but they are arguing and saying i was not

Read the casino review

2 Responses

User icon
September 26, 2019

Hi chazzz - welcome to!

Unfortunately you've chosen to play with an operator that is both negatively listed with the service and who has historically been non-cooperative when complaints have been submitted to us.

While we will make efforts to contact the operator on your behalf the chances of a successful mediation are low.



User icon
October 25, 2019

Hi chazzz,

Unfortunately after repeated efforts to contact Coral to discuss this issue we have received no response what-so-ever from the operator. At this juncture I have no reasonable expectation of this changing.

All we can suggest you do at this stage is contact the operator's approved ADR IBAS.

Sorry we could not be of more help.


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chazzz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Coral
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Coral Interactive (Gibraltar) Limited

September 26, 2019

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