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Coral - No response

Ruling

Player deposited with Coral casino and was then locked out of their account.

Coral casino are one of our top rated casino - read our Coral Casino Review.

Player's Complaint

Hello, I have a complaint against Coral Casino. I registered a month ago and deposited 25 euros. They blocked my account and requested me some ID documents, which I sent...Until now, I have not even a single answer from them, even after I sent other two emails asking what was happening. I'd like some help, please. Thank You. [EDIT]

Read the casino review

5 Responses

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ThePOGG
June 3, 2013

Hi danimartinez93 - thanks for getting in touch with us!

If you email your username and email address to [email protected] I'll contact Coral casino and see what we can do to resolve this issue for you.

Thanks.

ThePOGG

User icon
ThePOGG
June 5, 2013

Hi danimartinez93,

I've just spoken with a Coral casino rep and they're looking into this issue for me right now. I'll let you know as soon as I have more information.

Thanks

ThePOGG

User icon
ThePOGG
June 5, 2013

Hi danimartinez93,

I've just heard back from Coral and they've informed me that your account is now open and has pass security verifications.

Due to some internal issues there was some delays in processing your documents and they'd like to pass on their apologies for any inconvenience caused.

If there's anything else I can do please get in touch.

I'll keep this complaint open for the time being until I hear that you've successfully accessed your account.

Thanks again.

ThePOGG

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ThePOGG
June 10, 2013

Hi danimartinez93,

Have you managed to access your account yet?

ThePOGG

User icon
ThePOGG
June 10, 2013

I've just received confirmation from danimarinez93 that they can indeed access they're account.

Glad we could help resolve this issue and good luck playing!!

ThePOGG

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Agreement

danimartinez93 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 3, 2013

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