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Costa Bingo - Unfair treatment


Declined - This complainant appears to be contesting that they want there account re-opened, rather than a gambling transaction.

Read our Costa Bingo Review.

Player's Complaint

Ive been treated unfairly. Ive been self excluded without requesting to be. Management have said its a software fault but don't seem to be helping me. I've spent thousands of pounds to become a platinum VIP player so i am so dissapointed that i'm unable to use my account through no fault of myself. I would just like to be able to use my account.

Read the casino review

3 Responses

User icon
January 17, 2019

Hi debzxxx - welcome to!

I have looked at your complaint and I have a question - where is the claim for money coming from here? Were there funds in your account when it was closed?

If there's no funds to contest here this would not be an issue we could become involved in. While the self-exclusion may/may not be accidental, Costa Bingo are a private business and have the right to choose who is allowed to use their service. If they decide not to resolve this issue we would have no grounds to contest this.

Alongside this, Costa Bingo are part of the Cassava group that are routinely non-cooperative in the management of complaints submitted to this service.



User icon
January 25, 2019

Hi debzxxx,

I'm following-up on the above?



User icon
February 5, 2019

Hi debzxxx,

If we haven't heard from you by Friday the 15th of February I'll assume no funds are being contested and close this complaint.



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Debzxxx consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Costa Bingo
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Cassava Enterprises (Gibraltar) Limited

January 17, 2019

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