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Cozyno – accepting UK players

Ruling

Declined - While we do not support or agree with operators who accept players outside of license, this would not in itself make the gambling transaction unfair.

Read our Cozyno Casino Review.

Player's Complaint

Hello,

Cozyno.com is using Master License No. 1668/JAZ. They state in their T&C's that they do not accept UK players but they have allowed me to play and deposit well over £1000 (I have asked for a list of all my deposits as my account is blocked)

I have emailed them various times with no response and when I go on live chat they just tell me to email.

I feel they are not a legitimate casino. I have asked them for ALL my deposits back as they even validated my account with proof of address which is in the UK!.

Can you please help?

Read the casino review

1 Response

ThePOGG
Apr 02, 2018

Hi duffs88 - welcome to ThePOGG.com!

Unfortunately I don't think there's anything we can do to help you in this case.

While Cozyno do not hold a UKGC license and are breaking UK law by accepting UK players, this is the responsibility of the UK government to police and ensure that unlicensed operators are not accepting UK players.

Unless there was something fundamentally unfair about the gambling transaction, we would not uphold a complaint against an operator simply on the basis of not holding the relevant license alone.

Sorry we cannot be of more help,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.