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Cozyno – Withdrawal rejected

Ruling

Resolved - After some brief communication with Cozyno they have reversed their decision and paid this player in full. This has been confirmed by the player.

Read our Cozyno Casino Review.

Player's Complaint

I opened an account and made my first deposit without any bonus.

I played livecasino single number and after a while my number won.

I requested a withdrawal but it got denied because they accused me of using some kind of system like martingale or something.

How is it possible not being ok to play single numbers on roulette without bonus and saying that is a system that is not allowed?

I really want help here. What can i do?

Thank you!

Read the casino review

3 Responses

ThePOGG
Sep 26, 2018

Hi Pitriken - welcome to ThePOGG.com!

Before going any further I have to make clear that it is unlikely we will be able to do anything to help you. Cozyno are part of a group that are widely Blacklisted, including at this site. Our leverage to make this group do anything is minimal. Furthermore we have seen similar confiscations in the past. Nevertheless I will try to contact the operator on your behalf.

You were betting on a single number. Were you varying your bet or betting the same amount each spin?

Thanks,

ThePOGG

ThePOGG
Oct 12, 2018

Hi Pitriken,

After some discussion with the operator my understanding is that you have now been paid. Can you confirm this?

Thanks,

ThePOGG

Putriken
Oct 12, 2018

Yes! i have now been payed. Thank you very much! Im really happy it works with the help you can get in cases like this. 👍

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