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Crave Vegas – irregular play

Ruling

Found for the Player - Despite our repeated efforts to contact Crave Vegas Casino to discuss this issue we have received no response from the operator.

Read our Crave Vegas Casino Review.

Player's Complaint

Hi,

Hoping you can help. First off, I am fully aware as a UK player I should have not engaged with this casino - this was extremely stupid of me and I fully understand this now.

I have deposited a lot with this casino and have had 2 small withdrawals from them go through successfully. However, it was different on this occasion when I had a bigger win. I tried to withdraw £1400.10 (in 2 transactions of £1000 and £400.10 as the max amount you can withdraw in one transaction is £1000). After one week, they emailed me to say that my withdrawals were cancelled due to irregular play. This left my balance at £0 and my withdrawals were showing as cancelled in my transaction history. I have checked the terms conditions before AND after playing with this casino, and have not engaged in irregular play at all. I have emailed the casino several times and am getting absolutely 0 response. I feel they have stolen this money.

Any help or advice you can give would be much appreciated.

Thanks.

Read the casino review

2 Responses

ThePOGG
Jul 11, 2019

Hi tranon - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator that is both negatively listed with this service and who historically have been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful resolution are low.

Thanks,

ThePOGG

ThePOGG
Aug 09, 2019

Hi tranon,

Unfortunately Crave Vegas have become non-responsive to our requests for information about this case. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

tranon consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crave Vegas
  • Curacao eGaming

July 10, 2019