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Crave Vegas - irregular play


Found for the Player - Despite our repeated efforts to contact Crave Vegas Casino to discuss this issue we have received no response from the operator.

Read our Crave Vegas Casino Review.

Player's Complaint


Hoping you can help. First off, I am fully aware as a UK player I should have not engaged with this casino - this was extremely stupid of me and I fully understand this now.

I have deposited a lot with this casino and have had 2 small withdrawals from them go through successfully. However, it was different on this occasion when I had a bigger win. I tried to withdraw £1400.10 (in 2 transactions of £1000 and £400.10 as the max amount you can withdraw in one transaction is £1000). After one week, they emailed me to say that my withdrawals were cancelled due to irregular play. This left my balance at £0 and my withdrawals were showing as cancelled in my transaction history. I have checked the terms conditions before AND after playing with this casino, and have not engaged in irregular play at all. I have emailed the casino several times and am getting absolutely 0 response. I feel they have stolen this money.

Any help or advice you can give would be much appreciated.


Read the casino review

2 Responses

July 11, 2019

Hi tranon - welcome to!

Unfortunately you've chosen to play with an operator that is both negatively listed with this service and who historically have been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful resolution are low.



August 9, 2019

Hi tranon,

Unfortunately Crave Vegas have become non-responsive to our requests for information about this case. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of further help.


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TRanon consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crave Vegas
  • Curacao eGaming

July 11, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.