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Crave Vegas - Not paid out my withdrawals

Ruling

Resolved - The operator inform us this issue has been resolved and the player is non-responsive to our requests for updates so we assume they are happy.

Read our Crave Vegas Casino Review.

Player's Complaint

Hi I have deposited in total almost 6k and in the last few months of joining this site I have won 2500.00 total

I made 3 withdrawal amount

£1000

£1000

£500

Because it wouldn’t let me withdraw the full amount of £5800 as it said wagering requirements even though I didn’t use the bonus off on this win! I ended up spending the different of the balance playing in the casino as I had emailed several times with no response so I went ahead and just withdrew the maximum that it will allow me to which is £2500 total but this money is still not in my bank account and everytime I email them they say there looking into what the hold up is and they will come back to me ! The first email I got back from there when I complained about not being able to withdraw the full amount was congratulations on the win please send over ID documents to speed up withdrawal process for verification which I done straight away !! I really this money back in my bank account ASAP and I don’t know what to do !!! ?

Read the casino review

4 Responses

User icon
ThePOGG
December 14, 2018

Hi chick79 - welcome to ThePOGG.com!

Before we go any further I need to make you aware that as a UK citizen you should only be playing with operators that hold a UKGC license. Crave Vegas casino do not have a UKGC license and as such are breaking UK law by accepting your play.

Secondly, Crave Vegas provide no ownership information, run on the Rival casino software platform and have been non-responsive to complaints posted with this service. The vast majority of operators running on this platform have significant issues. As such the chances that we can do anything to help you are low. Nevertheless, I will try to contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
January 23, 2019

Hi chick79,

I've managed to speak to someone at Crave Vegas about this issue. They claim that these payments have been made, but will not provide proof without your permission to share your account information. If you have not received these payments, could you please email Crave Vegas support and inform them that they have permission to discuss your account with ThePOGG.com. If you could CC in [email protected] we'll follow up with the operator once you have sent this email.

Thanks,

ThePOGG

User icon
ThePOGG
February 1, 2019

Hi chick79,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
February 8, 2019

Hi chick79,

If we have not heard from you by Friday the 15th of February I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

chick79 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crave Vegas
  • Curacao eGaming

December 14, 2018

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