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Crazy Fortune – Casino Stalling Payment 2 Month

Ruling

Found for the Player - Despite our repeated efforts to contact Crazy Fortune casino about this issue we have received no response what-so-ever. As such this case is found in favour of the player.

Read our Crazy Fortune Casino Review.

Player's Complaint

Hy there

Im a Player over Years in the Crazy Fortune Casino and this was my First Withdraw.

The Nightmare begin with the this Mail.

Hello [EDIT],

As you have been informed, this is due to recent regulations in Germany, which took place after your deposit, unfortunately, due to those same regulations, it is not possible to process the withdrawal to Germany via Wire,

Once a viable payment method has been sorted, your withdrawal will be processed, but at the moment, we will appreciate your patience,

The balance has been returned to your account, so it can be withdraw when possible,

We remain here to assist you with anything you need,

Kind regards,

[EDIT]

They want to tell Me that its Not possible to Withdraw for German Players but i Can deposit over Years.

Every Week the Same Copy

Read the casino review

9 Responses

ThePOGG
Aug 08, 2018

Hi Fabi84 - welcome to ThePOGG.com!

Unfortunately this particular group are experiencing issues paying players from Germany. We can verify that due to several other complaints we've received recently.

I'll contact the operator and see what we can find out, but you should be aware that has this operator is Blacklisted with this service there's a very good chance they will not cooperate with us.

Thanks,

ThePOGG

Fabi84
Aug 15, 2018

No Answer over Days again
I dont Understand why this Casino has an License...

Fabi84
Aug 22, 2018

[EDIT] (iGamingPlatform)
Aug 22, 10:31 CEST

Hello [EDIT],

Thank you for contacting us and thank you for your patience,

We have found a solution, and it should be set up by next week, to which once done, we will process your payment with the upmost importance as we have always promised,

Thank you for your patience once more, and please look forward it during next week,

Kind regards,

[EDIT]

Fabi84
Aug 23, 2018

Hy

@ The Pogg Do have have hear from the Casino?
I hope the Withdraw will be Transfer next Week

Fabi84
Aug 23, 2018

Do you have hear from the Casino*

Fabi84
Aug 27, 2018

[EDIT] (iGamingPlatform)
Aug 27, 10:44 CEST

Hello [EDIT],

Thank you for contacting us,

At the moment we are finishing setting up the payment method with our finances department,

Once this is completed, we will be reaching to you throughout this week,

Thank you for your patience as we are continuously working on this,

Thank you and kind regards,

[EDIT]

ThePOGG
Aug 27, 2018

Hi Fabi84,

That's great news and sounds promising. Unfortunately we've had no response so far from the operator, so I'm glad to hear you're making progress.

ThePOGG

Fabi84
Aug 28, 2018

I Can say now OMG [EDIT]

No Answer in the last 2 Days

No answer about the payment method and When they will processed my withdraw

Is that a big Lie?

ThePOGG
Sep 10, 2018

Hi Fabi84,

Unfortunately after repeated efforts to contact this operator we've received no response from them what-so-ever. As such there's nothing further that we can do to assist you.

All I can suggest is that you contact Crazy Fortune's regulator Curacao eGaming. You can find a link to their seal page in the footer of their site.

Sorry we could not be of more help!

ThePOGG

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