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Crazy Fox - Accepted me as player

Ruling

Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.

Read our Crazy Fox Casino Review.

Player's Complaint

Hi and thank you for taking the time to review this.

I made an account at Crazyfox on the 19th of August. This shouldn't have been possible since I self excluded myself with Betamo and all other sites N1 has. They even verified my documents and details. I have screenshots of this.

I don't have control over my deposits and therefore have lost €8019,- up to now.

I wish for Crazyfox and N1 for that matter to return my deposits and block me from all their sites.

Hope you can help.

Read the casino review

6 Responses

ThePOGG
September 10, 2020

Hi jantje - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Did you use the same details to register with Crazy Fox that you used at Betamo?

Thanks,

ThePOGG

Jantje123
September 10, 2020

Hi Pogg team,

Yes I used exactly the same details to register.

ThePOGG
September 18, 2020

Hi Jantje123,

I've discussed this issue with Crazy Fox. While you did use the in account self-exclusion tool, the operator informs us that you have at no point requested that your self-exclusion be extended to other properties on the license. Under MGA regulations self-exclusions only carry over to other properties on the license where the player explicitly requests this happens.

Sorry we cannot be of further help.

ThePOGG

Jantje123
September 18, 2020

Hi The Pogg team,

Thank you for investigating. My issue is I could have sworn I saw an option to exclude for all properties and that I did infact check that box.

Could you ask about that?

If I was mistaken then so be it.

Thank you

ThePOGG
September 22, 2020

Hi Jantje123,

We are very familiar with this license's self-exclusion facility, they have never offered an option to self-exclude across the license via the automated tool. This is something that can only be done via a direct communication.

Sorry!

ThePOGG

Jantje123
September 22, 2020

Alright, thanks for your time. I'll take my loss as an important lesson.

Consider this closed.

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Agreement

Jantje123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crazy Fox
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 10, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.