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Crazy Fox - Balance reduction

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Crazy Fox Casino Review.

Player's Complaint

I used a 100% deposit bones and wagered this for 100%.

I stop playing at 9.000 euro and the next day there is only 2.000 euro left on my crazy fox account. Crazy fox says its not possible to whitdrawl that money because i used a 100% deposit bones. I wagered that bones for 100% and normal its no problem to whitdrawl it to my bank account if i wagered it for 100%. If this are the rules than its never possible to win money with a bones and whitdrawl it on this way. If i lose my money than its not i get some money back on my bank account. Thats exactly the samen thing crazy fox is doing. Crazy fox lose money and stolen 7.000 euro from my account. How is that possible if i wagered it for 100%. If this rule is legal than its it verry strange en really not fair.

Read the casino review

3 Responses

User icon
thepogg
March 21, 2022

Hi davyodie - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

What bonus did you claim? Where did you see this advertised? Do the bonus terms restrict the maximum win with the bonus to €2000?

Thanks,

ThePOGG

User icon
thepogg
April 2, 2022

Hi davyodie,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
April 9, 2022

Hi davyodie,

If we haven't heard from you by Friday the 22nd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

davyodie consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 21, 2022

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