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Crazy Fox Casino - Verifikation problems
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
I have uploaded all the necessary documents to the player account. New documents are always requested or that documents are still missing even though I have uploaded them all. Things are being asked for that are simply not possible. Face ID should be visible on a piece of paper with the elbow outstretched. You should upload a sheet with writing. If you have done that, write that this would not be enough and the date is missing. Once you have done this, something is apparently missing again and so on
3 Responses
Hi Knopf1212,
I'm following-up on the above?
Thanks,
ThePOGG
Hi Knopf1212,
If we haven't heard from you by Friday the 17th of November we will assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
Knopf1212 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 20, 2023
Hi Knopf1212 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
From your description, the requests being made sound fairly routine. Please quote specifically what the operator has requested that you feel is not possible?
Thanks,
ThePOGG