Crazy Fox - demand refund of deposit
Resolved - Both the submitting complainant and Crazy Fox Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Crazy Fox Casino Review.
all evidence has been submitted to the Malta gaming authority as well.
The issue is.
demand return/refund of the deposit .
I had an account on crazy fox casino where I was playing.
After the experience of strange Disturbances of the software while playing and on my account I contacted the service team and been answered by someone named [EDIT]. (Actually, I wonder if it's the correct name of the customer service agent) Who asked for screenshots which I had sent.
the games were suddenly not available ( all evidence and screenshots has been submitted to the Malta gaming authority)
After contacting the customer service, I was answered by the same [EDIT]? Suddenly her answer was that the games were not available ( I noticed that it was a lot of games) for me!! which I replied that that's not true as I was a loyal player for weeksand the games were available all the time.
suddenly after great wins, there are disturbances of the software!
As I noticed the customer service agent was lying and playing with me I demanded my deposit as I do not trust the fairness of the service team anymore and it seems that they were controlling my playing.
[EDIT] answered that deposit withdraw was not possible and declined it two times. suddenly withdrawal was not possible strange enough.
As I became very angry of the way I have been treated I said that I will contact the auditing organization.
This [EDIT] immediately offered me a commission without the wager? that's the moment it was certain that something was not right.
I asked if I have to pay commission and no answer was given only some kind of reason why I wanted to close my account.
I was forced to play en blackmailed into leaving my deposit request only then my account will be closed.
repeated the request to this customer service agent that I want my deposit back of 60 euro as it fairness looking at the circumstances the way I have been manipulated by the service team of crazy fox casino.
Awaiting your answer
the casino review
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Hi brigitte - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
We would need the following before we could help you:
- your full name
- a clear explanation of specifically what the problem with the games was
- a full explanation of what it is that you feel the support staff did that was unfair.