Crazy Fox - demand refund of deposit

Hi brigitte - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

We would need the following before we could help you:

- your full name

- a clear explanation of specifically what the problem with the games was

- a full explanation of what it is that you feel the support staff did that was unfair.

Thanks,

ThePOGG

Hi brigitte,

I'm following-up on the above?

Thanks,

ThePOGG

my full name is [EDIT] ( can be found on the filling of the complaint) Problem of the games: Frequently disturbances on the games ( see the screenshot 1), this was after always after a great win ! A full explanation of what it is that the support staff did that was unfair I have asked why there was a frequently disturbance during playing even after reset of the games and if there is a Random playing generator on the software games?(see picture 1 and document of mail correspondence I received an answer from an employer called [EDIT]? she asked me to send screenshots which I did on my question if there is a random playing generator on the games, I received no answer only that suddenly my account was controlled in a way that I could not play the games anymore and that was the case of every game I tried! ( see attached screenshot of the so-called errors the games were displaying on my account. after contacting the support staff with the frequently problem and mentioned that I had mentioned this to [EDIT], suddenly one off the support staff became the name [EDIT]! who mentioned that the games were specifically not available for me! after I asked why I received an evasive answer ! that the games were not available for me! as I mentioned that I do not trust this anymore I withdrew my deposit and that was rejected twice ! by the same so-called [EDIT]. I mentioned that i will contact The MGA as something was not right here. [EDIT] suddenly came up with you can withdraw your deposit with commission without the wager! Mentioned that I do not trust this anymore so she can close my account. [EDIT] tried to force me into playing my deposit only then she will close my account . After I mentioned that I will not play because I do not trust them anymore an knew it will result in controlled loss I had to persistently demand several times to close the account all mail correspondence en screenshot has been sent to email [email protected] see the attached documents in the mail.

Hi Brigitte,

Specifically why were you not allowed to withdraw? Had you accepted a bonus?

Thanks,

ThePOGG

I have not accepted a bonus it was my own deposit.

Received communication from crazyfox.com see a copy of communication send to email [email protected] see the attached documents in the mail.

they stated my refund has been sent on 7-12-2020 strangely enough there is no refund in my payment account.

It's directed to the appropriate department for days now and but It still not resolved!

it's still the back and forth actions.

Hi Brigitte,

Please provide a payment account statement between the 7th and today.

Thanks,

ThePOGG

I will send the statement to your email address [email protected]

the same statement has been sent to crazyfox.com

Goodmorning POGG

like to know if there are updates in my case?

Hi Brigitte,

Our understanding is that the funds have been located and will be resent shortly. We would appreciate it if you could let us know when you receive your funds.

Thanks,

ThePOGG

That's good news, thank you.

Will inform you when the funds are received.

To POGG, thank you for your help and assistance I have received my funds and the case can be closed. Thank you [EDIT]

Hi Brigitte,

Thanks for letting us know - it is appreciated!

ThePOGG