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Crazy Fox - free spins not credited

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Crazy Fox Casino Review.

Player's Complaint

I dont get any updates and really same words messages after i ask for my deposit bonus freespins from the 2nd of august so this casino is not able after 2 weeks to reissue my freespins i deposited for. Really a big shame. Support only answers with same messages like keep waiting please, we contact you when any updatest are upcoming, and so fürther. But hey are doing it since 2nd august which isnt normal for such an casino

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4 Responses

User icon
thepogg
August 13, 2021

Hi Domlou9413 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
August 13, 2021

Hi Domlou943,

Before we can do anything to assist you, you need to provide your full name.

Thanks,

ThePOGG

User icon
thepogg
August 22, 2021

Hi Domlou943,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
August 28, 2021

Hi Domlou943,

If we haven't heard from you by Friday the 10th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Domlou9413 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crazy Fox
  • Malta Gaming Authority
  • N1 Interactive Ltd

August 13, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.