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Crazy Fox - No/wrong cashout

Ruling

Resolved - Crazy Fox Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Crazy Fox Casino Review.

Player's Complaint

Hi, in august, I played on crazyfox casino. I deposited 50 euros and won about 400 euros. I tried to make a withdrawal of 430.59 euros via Trustly. The casino then announced that it could no longer make transfers with Trystly. They asked me to use a bank account and use withdrawal. The minimum withdrawal amount was 500 euros. I therefore had to transfer another 70 euros to get up to 500 euros. Then I requested a withdrawal of 500.59 euros. After I submitted the requested documents, the casino approved the transfer on 27 August. On 31 August, my bank informed me that I had received payment from the casino with SEK 69.60 (= 7 euros). The casino thus transferred only 7 euros and not 500.59. I contacted the casino on August 31st and announced this. After that I have written to the casino every day. They answer and ask me to wait for them to investigate. Today is September 10 and I still have not been paid. The casino does not help me either. They just say I should wait. Nothing happens.

Read the casino review

4 Responses

User icon
ThePOGG
September 13, 2020

Hi foxfox - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
September 18, 2020

Hi foxfox,

Crazy Fox inform us that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
September 25, 2020

Hi foxfox,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
October 2, 2020

Hi foxfox,

If we haven't heard from you by Friday the 9th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

foxfox consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crazy Fox
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 13, 2020

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