ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

Crazy Fox - No/wrong cashout

Ruling

Resolved - Crazy Fox Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Crazy Fox Casino Review.

Player's Complaint

Hi, in august, I played on crazyfox casino. I deposited 50 euros and won about 400 euros. I tried to make a withdrawal of 430.59 euros via Trustly. The casino then announced that it could no longer make transfers with Trystly. They asked me to use a bank account and use withdrawal. The minimum withdrawal amount was 500 euros. I therefore had to transfer another 70 euros to get up to 500 euros. Then I requested a withdrawal of 500.59 euros. After I submitted the requested documents, the casino approved the transfer on 27 August. On 31 August, my bank informed me that I had received payment from the casino with SEK 69.60 (= 7 euros). The casino thus transferred only 7 euros and not 500.59. I contacted the casino on August 31st and announced this. After that I have written to the casino every day. They answer and ask me to wait for them to investigate. Today is September 10 and I still have not been paid. The casino does not help me either. They just say I should wait. Nothing happens.

Read the casino review

4 Responses

ThePOGG
September 13, 2020

Hi foxfox - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
September 18, 2020

Hi foxfox,

Crazy Fox inform us that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

ThePOGG
September 25, 2020

Hi foxfox,

Have you received your funds?

Thanks,

ThePOGG

ThePOGG
October 2, 2020

Hi foxfox,

If we haven't heard from you by Friday the 9th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

foxfox consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crazy Fox
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 13, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.