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Crazy Fox - Not paying up


Resolved - Both the submitting complainant and Crazy Fox Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Crazy Fox Casino Review.

Player's Complaint

Sended all documents multiple times.

they keep requesting proof of payment of neosurf wich i send them 4 times.

after still cabceling my withdraw i was tired of [EDIT].

i closed my account and now they still refuse to pay out ny remaining funds absolute [EDIT].

i played with pure cash no bonusses or whatsoever.

Read the casino review

5 Responses

User icon
September 3, 2020

Hi hellooz - welcome to!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what has the operator asked you to provide?



User icon
September 10, 2020

Hi hellooz,

I'm following-up on the above?



User icon
September 11, 2020

This guys paid.

But after sendig 6 times the same documents!!!

after i closed my account already they finally decided to pay my funds.

User icon
September 13, 2020

Hi hellooz,

Thanks for letting us know - it is appreciated!


User icon
September 13, 2020

Thanks for helping me out and spending your time on it.

wish you all the best.

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hellooz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crazy Fox
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 3, 2020

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