Crazy Fox - playing with deposited funds
Resolved - Crazy Fox Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Crazy Fox Casino Review.
My main issue is that I was playing with my own money in my account without any use of Bonus and playing the game legacy of Dead opened a round of free spins bonus and there gave me a profit of 280 euros at the end of free spins I received a notification in the account that I received a refund of 20 euros from my deposits of the previous day a specific game we could not continue to play because when we use a bonus in the specific casino does not allow us to play in some games as in the specific one I played I deleted my bonus deducted 20 euros 250 of the profit I was playing with my own money when I explained to them they won without using a bonus they insist that they won with a Bonus and I sent them a screenshot confirmations that when we have an active bonus in our account this game does not even allow us to open it
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Hi georgegd - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Firstly - this is an English language service. We have translated your initial submission, but from this point on you need to make use of freely available online translation tools when communicating with us about this issue.
I'll contact the operator and see what we can find out for you.