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Crazy Fox - Refund, self excluded on n1 interactive

Ruling

Found for the Casino - If you change your registration information your self-exclusion will not carry over to other properties on the license.

Read our Crazy Fox Casino Review.

Player's Complaint

I was self excluded on the n1 interactive for gambling addiction and I set up an account on this site which I was unaware they were affiliated when I found out that they were operated by the say license I told them about the situation and asked to be self excluded and refund of my deposits,, they refused because of a different email address as my old one was hacked and had to close it all my other details were the same phone number and deposit method I have all chat logs and correspondence between us if you need more information or anything else

Read the casino review

1 Responses

ThePOGG
April 23, 2020

Hi amanda7635 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to help you in this instance. If you have changed your registration information - including your email address - the automated systems would not pick-up your previous self-exclusion and the operator would not be expected to carry this over.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

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Agreement

amanda7635 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crazy Fox
  • N1 Interactive Ltd

April 23, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.