Crazy Fox - Refused to verify my account after withdrawal request, until the money was gone
Found for the Casino - Sadly this player has played down their balance before the complaint management process could be completed.
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I requested a withdrawal on Thursday June 20, 2020 and was asked to verify identity so I uploaded documents. I had recently moved so my address was different on my documents and they rejected it and asked me to send a new one that verified my old address, which I did. I sent 2 documents, one that verified my new address and one that verified my old address and recieved confirmation that both had been recieved and sent to the appropriate department. I recieved an email again asking for the document so this time I uploaded it to my account and it was rejected once again and when I asked why they told me they need the documents to verify my account, they had no answer why they were rejected. By this time I had over $13000 in my account so I again tried to withdrawal and it was cancelled, they sent me another email asking for the documents, which I already sent 2 times. I emailed support and asked what was happening and was told it will take up to 24 hours to verify. Over 24 hours later and $9000 less in my account I received an email yet again asking for me to submit documents to verify my account, so once again I submitted the documents. After the last submission of documents and being down $10000 they finally verify my account and allow withdrawal. Throughout this who process the documents I sent them every single time were the exact same documents, the same ones they reject multiple time and we're in possession of since right after my first withdrawal request, they just refused to verify my account until the money was gone.
I have multiple emails and screenshots which show proof that this is true and they Infact delayed my verification intentionally so I could not withdrawal. Ideally I would like for them to have to pay me that money but I know that might not be possible, but I would also like this complaint to be filed so that people can see how this casino operates and know not to play there ..thanks for your time
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